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About Our Company

Sleepwell Property Management is the leading provider of exemplary residential and commercial property management services in the Ottawa area. We pride ourselves on servicing owners’ investments as though they were our own and exceeding our clients’ expectations. Our innovative approach includes leveraging state-of-the-art technology to deliver landlords results and peace of mind.

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Sleepwell was established in 2005, and since that time, we have grown our portfolio from 92 units to more than 2,000. In 2016, we made a $8 million investment into the city of Pembroke, revitalizing over 40 commercial and residential properties in its downtown core, converting vacant properties into beautiful spaces with high-end finishes. Going above and beyond is woven into the fabric of our company culture, and we attribute our growth and continued success to our consistent, professional and reliable approach.

Our company is well-versed in providing investment property owners with a first-rate, comprehensive solution – including robust marketing, tenant recruiting, maintenance, prompt 24/7 service, and legal representation. Our reputation is built upon ensuring nearly zero vacancies, as our tenants and properties are well cared for. Sleepwell’s thorough screening approach, coupled with advanced market segmentation ensures ideal tenants occupy our clients’ units  – in short order.

Our Professional Team

Sleepwell is equipped to meet the various needs of all property owners. Our towering strengths in marketing, management, real estate, and market analysis empower us to maximize our clients' investments. Additionally, we ensure tenant selection is on par with your expectations – and guarantee nearly zero vacancies for all the properties we manage.

Picture of Conrad Pool
Conrad Pool President
Picture of Adam Pearce
Adam Pearce Vice President
Picture of Sylvia Wilkes
Sylvia Wilkes VP of Operations
Picture of Pat Addison
Pat Addison VP of Operations
Picture of Team Member
Colin Hopkins VP of Strategic Development
Picture of Terry Shi
Terry Shi VP of Finance
Picture of Karen Nguyen
Karen Nguyen VP of Marketing
Picture of Sharon Zhang
Sharon Zhang Controller

What Our Clients Are Saying

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In-House Service Technicians For Smooth Operations

Our service team has your building covered 24/7. Our technicians are
equipped with mobile devices to access work orders ensuring maintenance
issues are addressed with minimal downtime.

Our service technicians address service emergencies and maintenance requests
promptly, ensuring issues are resolved with minimal downtime. To add, we employ in-house service technicians to guarantee all requests are handled according to our uncompromised standards, with tremendous care and attention to detail. We proudly offer 24/7 service, which tenants can conveniently access through a tenant portal, by email or in person.

We use a mobile app to monitor the status of each work order, which provides us with instant access to real-time data – allowing us to effectively manage resources and deliver more efficient service. To add, our service fleet is equipped with GPS technology,which provides us with greater visibility into the status of service calls and estimated times of arrival. Our proactive approach prevents minor issues from escalating and keeps our clients’ properties in excellent condition.

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In-House Renovation

Our development team has the expertise and experience to take care of your project.
We don't cut corners, find loopholes or minimize work. We build projects the right way, guaranteeing quality, value and style. We believe in delivering outstanding workmanship that reflects our established name.

Our trusted and passionate team utilizes the latest technology to design, develop and construct a custom renovation based on your desired needs and requirements. With experience in building, a passion for design, and an abundance of technical knowledge, we can increase the value to your property to maximize rental income.

You will experience a difference in efficiency and budget at the highest industry standards.